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How to contact by email and phone

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It is possible you are going to need the help of's customer service at some point in your life, whether as a guest or as a host. We will show you how to send them an email and, if you want to call them, give you the free numbers.

How to contact by email and phone

Customer Service Help

Go to and sign in.

Then click your profile picture on the upper right part of the screen to open the drop-down menu.

Then select Customer Service Help.

Choose between different contact options

You can contact customer support in a few different ways. Sometimes you will find a quick fix to your problems in the Find Info field, as it is very likely someone else has already had the same issue or a similar question. Here you can find a drop-down menu and select the topic of your interest.

In the Manage a Booking field you can see and change your booking dates, add rooms or cancel your booking online.

The best thing to do if you have any questions about your stay is to Contact the property.

Send an email to

If you want to send an email to, select the Get in touch field.

Fill in the required data and type your message, but try to be as clear as possible and describe everything to the best of your abilities, that should help you get the best answer and the quickest one for sure.

Then just click the blue Send button.

Call on these numbers

When you need an urgent response from the Customer service team, the best thing to do is to call them.

When you select the Get in touch field and scroll below, you will find all the numbers for each country.

Some of the numbers are free, and calling some of them will be charged extra (probably the international ones will always be charged, so maybe use Skype when calling them).

If you have any questions, you can always ask Daisy for help

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